Privacy & Refund Policies | Midwest Freefall

Your privacy is important to us. This Privacy Policy explains how we collect, use, process, and disclose your information across our website.

Information Collection and Use

Tracking Data and Cookies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. These are used to enhance and personalize your experience with us, for advertising and remarketing purposes. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Email Address: If you choose to enter your email address on our site, you are opting into our mailing list. We will use your email address to send you newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Use of Data

We use the collected data for various purposes:

To provide and maintain our service
To notify you about changes to our service
To allow you to participate in interactive features of our service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our service
To monitor the usage of our service
To detect, prevent and address technical issues
For advertising and remarketing purposes

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Disclosure of Data

We may disclose your personal data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of our business or relevant parties
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is completely safe. We work hard to make sure that our website is safe and secure, but you should never submit any information over the internet that you deem private or sensitive.

Service Providers

We may employ third-party companies and individuals to facilitate our Service ('Service Providers'), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Midwest Freefall engages Burble Software ("Burble") as its official SaaS provider for online reservations and customer communications. When you submit your personal information - such as name, phone number, and SMS consent - via the reservation form hosted at bookings.burblesoft.com or within the BurbleMe mobile application, Burble collects, processes, and stores that data on Midwest Freefall’s behalf as a data processor.

The personal information collected by Burble is used solely to:

Facilitate your booking;
Send operational text messages regarding your reservation;
Manage your communication preferences, including opt-out requests.

Burble is contractually required to implement and maintain appropriate technical and organizational safeguards to protect your data in accordance with applicable law. To review, update, or revoke your SMS consent at any time, please log in to your account at bookings.burblesoft.com under "Privacy Policy - Communication Preferences" or open the BurbleMe app and navigate to "Settings - Communication Preferences.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. We will notify you of any material changes by prominently posting a notice on our website, and/or by sending you an email notification if we have your email address on file. Your continued use of our Service after the posting of the revised Privacy Policy constitutes your acknowledgment and consent to abide and be bound by the modified policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data handling practices, please refer to the information on our 'Contact Us' page to get in touch. We are committed to addressing your privacy-related inquiries and resolving any issues in a timely and efficient manner. Your privacy and trust are of utmost importance to us.

Other Policies

Midwest Freefall Sport Parachute Club, Inc. Refund Policy

Midwest Freefall Sport Parachute Club, Inc. strives to be fair to all of our valued customers. Our refund policy is as follows:

Payments made through our online reservation system are non-refundable
Gift certificates purchased in person, through the Midwest Freefall website system or from a third-party are non-refundable.
Gift certificates are transferrable, provided the person presenting the certificate meets our requirements to skydive.
The promotional value of each certificate has a specific expiration date, which is clearly marked on the certificate face.
The purchase value of any certificate expires in accordance with Michigan State Law, which is typically five years from the date of purchase. The purchase value can be used as credit toward a purchase of services only at Midwest Freefall up to its legal expiration date.
If a scheduled skydive must be postponed for weather or other factors outside of the control of Midwest Freefall management, we will gladly reschedule your activity or issue a rain check good for an equivalent service at a later date. Rain checks may have expiration dates, but will never expire prior to the end of our current season.
If we decide that we cannot accommodate your skydive for reasons of safety, you are entitled to a full refund.
We normally require that you provide us with a credit card number at the time of booking to guarantee your reservation. The maximum amount that we will charge for such a booking is $50.00. This amount will be credited to your skydive activity on the day of your jump.
We may elect to not charge your credit card at the time of booking, but instead may charge you an amount of $50.00 if you cancel your reservation less than 48 hours prior to your scheduled activity. This charge is non-refundable.
We will charge your card an amount of $50.00 if you simply do not show up for your appointment. This charge is also non-refundable.
Goods and promotional merchandise purchased at Midwest Freefall are returnable for a period of 7 days provided they are in unused condition.